MAN presents "ServiceQualityAward 2012"
The winners of the "MAN ServiceQualityAward 2012":
- First place: PSC Rijeka, Čavle, Croatia
- Second place: MAN Service outlet Dillenburg, Germany
- Third place: Petschl Werkstätten Betriebs GmbH, Perg, Austria
MAN established the "ServiceQualityAward" in 2010 with the aim of consistently improving the level of employee training and service quality, in order to be able to offer its customers the best-possible service. With over 600 candidates from six Sales Regions, this year saw record participation. The 18 finalists included teams from Germany, Russia, Iraq, the United Arab Emirates, France, Belgium, Ukraine, Spain, the Czech Republic and Slovakia.
The focus is on customer satisfaction
"We want to offer our customers fast, competent service – worldwide. After all, Service makes a major contribution to the overall consideration of the TCO, and this is what is central for our customers," says Lars Essmann, Senior Vice President After Sales at MAN Truck & Bus. Since 2010, over 5,000 service employees have taken part in this competition.
The teams who did best in the four rounds of theory and practice that started in March this year were invited to the finals in Hanover on September 20, 2012. In the framework of the IAA Commercial Vehicles, the final round took place at the MAN Service outlet in Hanover-Langenhagen. In all, there were six tests to be mastered. They included theoretical examinations on purchase warranties, servicing, Genuine Parts and workshop processes, as well as practical tasks that had to be carried out on trucks and buses. The three top-placed teams can now look forward to a trip to Oman.